Great communication depends on two simple skills—context, which attunes a leader to the same frequency as his or her audience, and delivery, which allows a leader to phrase messages in a language the audience can understand.
Earn the right to be heard by listening to others. Seek to understand a situation before making judgments about it.
Take the emotional temperature of those listening to you. Facial expressions, voice inflection and posture give clues to a person’s mood and attitude.
Persuasive communication involves enthusiasm, animation, audience participation, authenticity and spontaneity.